Athena Lace-Trimmed Cutout Satin Maxi Dress

Cold hand wash

Hand wash or Dry Clean

Shipping & Returns Policy

• Processing Time: Most orders ship within 24–48 hours of purchase, pending item availability and credit verification.

• Delivery Estimate: Once shipped, orders typically arrive within 2–3 business days.

• Expedited Shipping: Need it sooner? Please select the expedited shipping option at checkout.

• Shipping Delays: Delivery times may vary, but we do our best to get your order to you as quickly as possible.

• Sale Items: Items marked as sale are only eligible for exchange—no refunds.

• International Orders: At this time, we do not accept exchanges or returns for international customers.

• Questions? Please contact us at customerservice@shoppegasi.com for any inquiries.

Return & Exchange

Eligibility & Timeframes

• Full-Price Items: Eligible for return or exchange within 14 days of receipt.

• Sale, Discounted, or Promotional Items: Eligible only for exchange or store credit.

• Items Returned Between 14–21 Days: Eligible for exchange or store credit only.

• Items Returned After 21 Days: Not accepted and will be returned to you.

• All returns must be registered within 14 days of receipt.

Important Notes

• Domestic Only: Returns and exchanges are accepted for U.S. orders only.

• Condition: Items must be returned in new, unused condition, with original packaging and all Pegasi and designer tags attached.

• Unsaleable or Unauthorized Returns: Will not be refunded and will be returned to the customer at our standard shipping rate.

• Original Shipping Fees: Non-refundable. Return shipping is the customer's responsibility.

• Multiple Orders: Returns from different orders must be sent separately.

• Color Disclaimer: Product colors may vary slightly from photos shown online.

How to Return

1. Request Authorization: Email our Client Experience team at customerservice@shoppegasi.com to begin your return.

2. Return Promptly: We recommend shipping your return as soon as you receive your return paperwork.

3. Include Return Paperwork: This helps us process your return efficiently.

4. For Exchanges: Include your preferred size and color for the replacement item.

Damaged or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us before initiating a return.

Refund Processing

Please allow up to 7 business days for your return to be processed. A confirmation email will be sent once your refund or exchange is complete.