Returns

We will gladly accept your return for a refund or store credit within 14  business days along with this return form. Please email us at customerservice@shoppegasi.com for instructions


Returned items must meet these requirements:

  • Returned within 14 business days of receipt of receiving your order.
  • In original packaging, unworn condition, free of make-up stains and free of odor.
  • Accompanied by this return form.


Non-returnable items include (refunds/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear and bodysuits.

Shipping: Customer is responsible for shipping fees to send the return back to Pegasi Clothing.

Return instructions - Domestic Orders

For easy returns you will need your order number and billing zip code to process your return.

Once applicable item(s) and reason for return have been provided, we will be able to generate a pre-paid return shipping label for a fee of $7.00 per label, to be deducted from your total refund. 

Please note that all returned items must be unworn and unused, have original tags attached, and be accompanied by the original sales receipt. All sale merchandise is final sale and is not eligible for return.

Return Processing time: Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.

Please note, if you are returning an item and loss or theft occurs, Pegasi cannot be held responsible. Please ensure that you obtain additional insurance or use a signature option for additional protection as the parcel will remain your responsibility until it reaches us.


Please fill out the following:

How would you like for us to handle your request: 

___ Store credit of item(s) price
___ Refund for items(s) price via original payment method
 

Order Number: ___________________
Order Date: ______________________

Name:___________________________________________________________________________

Shipping Address: ____________________________________________________ APT/STE: __

City: __________________________________ State/Prov: _______Zip/Postal Code:_________ 

Phone Number: __________________________________________________________________ 

Email address: ___________________________________________________________________

Items Returned: 

Product Number

Product Description

Size

Color


 

Reason

Quantity

Price